Product verification
Verify your Shock product
Every genuine Shock package carries a unique serial number and a secret key. Enter both below to confirm the product is original.
Where to find the serial number and key
- 1
Turn the package over. The serial number (e.g. SHK-1234-5678) is printed next to the barcode.
- 2
The key is hidden under the silver scratch label — gently scratch it off with a coin.
- 3
Type both exactly as printed — letters are not case-sensitive, and spaces and dashes are ignored.
Tip: if the scratch label is missing, damaged, or already scratched when you buy the product, don't accept it and let us know through live chat.
What the results mean
Genuine
The serial number and key match and haven't been overused. You'll see the product name, batch and expiry date.
Already used
The serial and key are real but have been checked many times — the label may have been copied. Contact support before using it.
Not found / wrong key
The serial number isn't in our records, or the key doesn't match it. Re-check each character; if it still fails the product may be counterfeit.