Support center
How can we help you today?
Chat with the Shock team, verify a product, or find a quick answer below.
Live chat
Talk to a real support agent. Replies arrive right in the chat window.
Verify a product
Check the serial number and key on your package to make sure it's a genuine Shock product.
Go to checkerWorking hours
- Sat – Thu
- 9:00 – 18:00
- Friday
- Closed
You can still send a message after hours — we'll reply the next working day.
Frequently asked questions
Can't find what you need? .
Where are the serial number and key on my package?
The serial number is printed on the back of the package, next to the barcode. The key is hidden under the silver scratch label — scratch it gently with a coin to reveal it. You need both to verify your product.
The checker says my product was already checked many times. What should I do?
If you're the only one who checked it, that's fine — a few checks are normal. If it shows many checks or you just bought the product, the label may have been copied. Don't use the product and contact us via live chat with a photo of the package.
My serial number isn't found, or the key doesn't match. Is my product fake?
First re-check both the serial number and the key: 0 and O, or 1 and I, are easy to mix up. If it still fails, the product may be counterfeit. Please report it to support with the store name and a photo of the package.
How fast will I get a reply in live chat?
During working hours (Saturday to Thursday, 9:00–18:00) most chats are answered within a few minutes. Messages sent after hours are answered the next working day — just keep the chat open or come back later; your conversation is saved on this device.
Can I ask about dosage and how to use a product?
Yes. Our support team includes agronomy specialists who can advise on mixing rates, application timing and compatibility with other products.
Do I need an account to use live chat?
No. Just enter your name and your question. Optionally leave a phone number or email so we can reach you if the chat is disconnected.